Child safe is on under account settings -> online security. Learn how you can change Web Safe settings to turn Child Safe off. To confirm private browsing is on, you will see the word inPrivate beside your address bar. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Changing network settings to use any Public DNS should re-gain full access for the device. Due to this, many torrent sites are subject to content blocks. Introducing 1. It may take up to 24 hours for the change to be. 8. 8. QuickStart, set up and connections. Nobody in the group will know you have them on mute. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Virgin Media; My Virgin Media; Shop; Help;. My IP address has been blocked by Virgin Media. 44K views 5 years ago Parental control step-by-step guides. g. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. . Select Settings. My account child safe settings are not working. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. You see a prompt asking if you are sure. Tap your child's account. Reply. WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. It’s FREE for the. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. Connect to the router with a LAN cable. TV. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. Virgin Media Web Safe allows you to restrict certain types of. 1. saved changes reverting without obvious cause. Enter your credentials and press OK to log into the router settings menu. 1. e. If you haven’t got an account click the ‘Create Your Account’ button. Since then, I have been tinkering with OS, mobile phones, and other things. It looks like my websafe setting is switched to off. 0. Click: Web Safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. select Save changes and confirm changes are saved as. Virgin media please advise how to correct this. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Manage Your Account. 168. Nah - maybe for teenagers but not for tweens or younger ones. SEND. Options. Go to 192. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 220. Minimize database calls. QuickStart, set up and connections. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. com under Blocked Websites section and then select Add. To activate Virgin Media Parental Controls select ‘ACTIVATE’. If you changed the computer's network settings to use any Public DNS does that re-gain access. This is what I tried to enter. 222. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Bypass Child Safe. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Parental controls block websites and applications that you think are unsuitable for your child. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. 67. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Now select the Lock programmes by Age Rating option. The research shows that over half of parents (57 per cent. 2. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Web safe provides ultimate protection when using the internet. Click Turn Kidsafe OFF to confirm. Web Safe. Account - Cable. com, @ntlworld. This means I cannot restrict content available to my kids. 162. 8. Virgin Media. Kids can play, learn, create and connect. Options. on 05-02-2023 14:03. Try both Mac and Windows. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 123,8. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. Web safe provides ultimate protection when using the internet. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Set “Private DNS provider name” to: dns. Ask Your Own Computer Question. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. on laptop and moibile, including private browsing. Child Safe button - how do I access this. Any website unsuitable for children is blocked by default. 8. All Rights Reserved3. Open the YouTube app and click on your username in the top right-hand corner. My virgin Mobile account allows you to manage your virgin mobile services. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Right-click the volume icon and clic k “Open Volume Mixer . Enter your PIN to set up. You can also sound alarms and send your location information to others. 168. 222 and 208. Options. 255. Find out more about F-Secure SAFE. 48. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". Regards, Steven_L. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Access your bills, diagnose faults and manage your package. Residential care settings. I am sorry to hear you've been having some issues with WebSafe. Hello miniotaur. 67. Go to 192. Child safe not working. Web Safe requires the use of Virgin Media DNS to work. Parental controls block websites and applications that you think are unsuitable for your child. Set “Private DNS provider name” to: dns. Joining in. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Learn more Have I helped?Options. Click the big on/off icon to connect. Social media guides. It may take a few minutes for the block to be disabled. I'd love to help further with this so will send you a PM to confirm some details. 4. My Virgin Media App. Stay safe online. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. Click on Manage Web Safe. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. Select Set PIN for Payments. We would like to show you a description here but the site won’t allow us. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Any website unsuitable for children is blocked by default. 67. There's no firewall settings that I can see, and. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Then select the Settings PIN & Parental Controls option. 0 Kudos Reply. Options. When I check the DNS settings on my device it says it’s using the VM DNS servers. In response to Client62. Select Parental Controls in Virgin Media Web Safe. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Try computers with Cisco’s OpenDNS using 208. What information can users see and share? Last Seen: This is a timestamp that shows users the last time your child used their WhatsApp account. . Account - Mobile. Home Phone. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Open any browser and, in the address bar, type Virgin Media IP address — 192. 0. . Contact the site operator for further help. co. Within the app itself, there are two settings that can provide a pointer. Parental controls block websites and applications that you think are unsuitable for your child. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Here’s how we can help. Hi csmitherman, thanks for the message and welcome back to the forums. Security matters. My Virgin Media App. 1. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. It's the same for virus safe and child safe. com. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. . 0 Kudos. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. select Account settings > Online security > Websites; type roblox. Not that he has chosen to turn on a child safe filter. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. This includes name, home address, email address, phone and mobile numbers, bank details, PIN numbers, passwords, school name, photos or anything else that might help identify your child in the real world. Child Safe. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Controls & Settings guide. Options. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. Select the firewall and tick the following protocol. Connect to the router with a LAN cable. For Android: Settings >> Connections >> More connection settings >> Private DNS. Ive never even used. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. I have tried endless amounts of settings adjustments on the iPhone. Options. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Open the Play Store app and tap the Menu button. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. Only chat with people you know in the real. Then select the Settings PIN & Parental Controls option. At Virgin Media, we take the protection of your little ones very seriously. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Remember that parental control settings are only one part of online safety. Adjust the settings according to the level of protection you want. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. When prompted, enter the settings. 1. Vonage 2nd line. But there are also risks. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. on 08-02-2023 16:22. My Virgin Media makes managing your account easier with all your information in one place. 8. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 3. You can customise your. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Try with OpenDNS using 208. Reconnect your VPN if necessary. 1 and all appears in order. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Have also followed the oft-posted link to the 'old' webpage. Open an internet browser and type in the Virgin Media IP address: 192. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. 67. Options. Create a PIN. Choose which device you would like to set it up on. 220. 1. We’ve covered what controls we offer and how to access them in this article. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. OpenDNS provide instructions here :. Account holder's date of birth. Please do call us on 150 / 0345 454 1111 and we'll be. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Every attempt bounces me back to the 'My Account' page. I did try to access a restricted site over the WIFI and. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Despite showing as active (slider is "on") I can still access child inappropriate content. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 222. Re: Websafe settings won't save. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Thanks,Virgin Media and you have confirmed Child Safe is on. Let us know if you need anything further, we're always happy to help. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. ct Mark as Helpful Answer. 220. Reply. Virgin Media and O2 ; Keeping children. Learn more. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. You can customise your. Ensure that all options are ON and turned up. net, pubg. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 220. on 27-08-2023 09:39. This will allow you to. I've tried logging out and in again a few times but the result is still the same. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. I'm looking to block certain websites but not enable child safe mode on their VM website. A new secure password will be generated for you. Options. 67. Stay safe online. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. 1. My Virgin Media App. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. To exit a group, follow the same. 1. When I try to select them, the system won’t - 5386140. must contains at least one letter and numerical character. 4. Looks like it's not toggling off / on at virgin media end. Virgin Media takes online safety seriously. IPSec Pass-Through. Customer: replied 1 year ago. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Virgin Media and O2 ; Keeping children safe online ;We would like to show you a description here but the site won’t allow us. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. It may take up to 24 hours for the change to be. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoIf you would like the Web Safe settings changed, let us know as this can be a work around for now. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. This is a workaround for when Child Safe & Virus does not or cannot be turned off. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. 1. on 09-08-2022 15:00. A list of Age Ratings options will appear on the screen. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. To confirm the settings update, click “Yes. Create a PIN. Select the ‘Security & Parental Controls’ option. Virgin Media Web Safe comes as. Click Turn Kidsafe OFF to confirm. Not able to access websafe_setting page (able to go to update_profile page). The Gamer Lounge. In response to Client62. Use the first option ‘Remind me to take a break’. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. You don’t need to be a web wizard to know how to take care of your kids online. Chatter and natter. Used to work fine and now doesn’t work at all. From there, go down to find Settings. My Virgin Media App. Tuning in. Healthcare Professionals. 1. Open a Web browser (e. changes not being saved. Tried turn off and in again but didn't - 5415999. Now select the Lock programmes by Age Rating option. Any attempt bounces me back to my account page. 8. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. 67. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. It also says something about my accounts web settings. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. I have confirmed this via phone call with virgin media. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Getting online on any device and staying connected is a breeze when you know what to do. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Uncheck the ‘Enable Web Safe’ box. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. 8. On the remote press the Menu button. 8) and this will bypass the websafe filter. Anurag Chawake. If you change the computer's network settings to use any Public DNS does that re-gains access. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Manage Your. Child safe not working. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. You can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. Account - Mobile. We would like to show you a description here but the site won’t allow us. All devices would need to be re-connected to the WiFi. The website is settings are saved and I have rebooted the Virgin Media Hub. They will be able to check what email address you are using by going to My Virgin Media > Account settings > Account details > Manage accounts. Thanks for posting and welcome back to the community. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. 3. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. Click: My Apps. ”. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Thanks for confirming your details via private message @JohnnyT8. Selecting My apps. My Virgin Media app. Child safe is stuck off on my account despite it looking like it's active on my settings page. Go to My Apps then Web Safe you will see the Child Safe setting. Go to My Apps. Open a search engine of your choosing. Browse. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. jump to content. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Sorry to hear that your child safe is not blocking unsuitable websites. Chatter and natter. Virgin Mobile. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. 4. Cleanhands50.